General
How long does it take for the order to be processed?
It takes us 3-5 business days to process an order. Our graphic processing team uses most of this time to improve on the quality of the image you provide us with and prepare it for production, so higher image quality helps to ensure faster order processing time.
In what currency are the prices?
We ship our mousepads globally, so the prices are in United States Dollars (USD). Your bank will automatically do the currency conversion if needed when you submit the payment for your order.
Is customs/duty/VAT included in the listed prices?
Our prices do not include duty/tariff/VAT or any other potential fees that might be collected by your country’s customs. You can check the rates by contacting your local customs office.
How do I check the status of my order?
You may visit the Order Status page to find a real-time update on your shipment. If you did not receive your tracking number or have no updates under our Order Status page after 6 business days, please contact us and we will take a closer look what might have caused the delay.
I recently made a purchase, but got no email receipt or order confirmation. What should I do?
The order confirmation email is automatically generated and is sent out once you place your order. However, that email could get filtered out into spam/promotions folder by the email service provider, please check there. If you still cannot find it, most likely there is a typo in the email you provided us with, please contact us at support@gamerspaw.com.
Shipping
Do you ship internationally?
No matter where you are in the world, we can get a custom mousepad to you! We are working around the clock to improve shipping rates worldwide, too – we want you to enjoy everything from a custom small mouse mat to a custom extended max mousepad at a price that is right. Our service, just like our products, is impeccable.
How much does the shipping cost?
To find out the shipping cost, please input your shipping information at checkout and the system will calculate it for you. It depends on the destination country, size, thickness and quantity of deskmats you are getting.
How long does the shipping take?
Depending on your country the shipping may take as low as 5 days and as long as 30 days. Customers in United States get our products shipped domestically to them, shipping time is 2-8 days. Australia and New Zealand 20-30 days, Canada up to 15 days. Countries like Brazil, where local postal services are on the slow side, may take 20-35 days.
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
Where is my order shipped from?
We ship our products directly from United States.
Quality
Does we provide a quality guarantee for all the products being sold?
Definitely! If you find your product to be damaged or defective upon receipt, contact us immediately!
Please send the product photo and the area of concern to support@gamerspaw.com or use the contact us form to get in touch with us. We’ll do all we can to ensure your best shopping experience.
Do you offer a refund if I don't like the product?
Refunds and replacements are an option if the product you received does not meet the quality standards or is found to be defective. Please visit our refund policy page for complete details.
How long does the shipping take?
Depending on your country the shipping may take as low as 5 days and as long as 30 days. Customers in United States get our products shipped domestically to them, shipping time is 2-8 days. Australia and New Zealand 20-30 days, Canada up to 15 days.
Countries like Brazil, where local postal services are on the slow side, may take 20-35 days.